Can I reschedule my booking?

Yes you can reschedule your event up to 24 hours before the start of your room. Because the escape room is a live event you will incur a rescheduling fee of 25% for any reschedules made 72 hours in advance of your booking and a 50% rescheduling fee for anything between 24 and 72 hours before your reservation. Anything less than 24 hours will not be able to reschedule. If you cant make your event you can transfer your booking to any friends or family to take your place.

What is your refund policy?

Cancellations made before 24 hours in advance will receive a 50% refund; those cancelled less than 24 hrs in advance will receive no refund. During inclement weather conditions that restrict travel, all parties will be rescheduled at your request. NO SHOWS WILL NOT BE REFUNDED.

Is there an age restriction?

Our Escape room puzzles may be too demanding for those under 10, so they may not fully enjoy the game. Children under 15 must be accompanied by an adult. For your child's safety and the enjoyment of others, we must enforce a strict no children under the age of 10 (Ten) years of age policy, unless you book out the entire room to ensure you will not be paired with strangers.